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Dial-A-Ride is available to each and every resident of Surprise and has the capability of transporting wheelchair clients.
Hours of Operation:
Monday - Friday, 7 a.m. - 5 p.m.
No Service on Federal Holidays
How to Make an Appointment:
Call 623.222.1622 between 8:30 a.m. and 4:00 p.m.
Be prepared to give the dispatcher the following information:
• Your name, address and phone number
• Reason for your trip
• Desired pick-up time and complete location address
• Your desired time to return from your destination
• How many passengers will be traveling and any special needs
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Within Surprise: |
$1.00 per person each way |
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Outside Surprise:
Sun City, Sun City West, Youngtown, El Mirage and the medical and professional offices located near 94th and Thunderbird Road, in Peoria. |
$1.25 per person each way |
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To the Valley Metro bus stop at 111th and Grand |
Valley Metro All Day passes are available for $2.50 per person |
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Please Note: Exact fare is required, drivers cannot make change
Children under 16 must be accompanied by an adult
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What Services Does Surprise Dial-A-Ride Provide?
Surprise Dial-A-Ride provides two types of service:
ADA, and General Public.
ADA: The Americans with Disabilities Act (ADA) of 1990 requires public transportation agencies to provide paratransit services—which complement regular fixed-route bus service—for individuals who do not have the functional ability to ride public transit buses. Surprise Dial-A-Ride service provides shared-ride public transportation although there is no fixed-route service within the City of Surprise, at this time. Our residents are encouraged to become certified under the ADA in order to travel within the entire Valley Metro system.
General Public: The City of Surprise has elected to make our Dial-a-Ride services available to the general public under very specific conditions. Not all cities provide this service.
Dial-A-Ride service is available to:
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Persons who meet the eligibility requirements of the Americans with Disabilities Act (ADA)
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Other persons with disabilities
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Senior citizens age 65 and over
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and the general public.
You may be asked for identification to establish your eligibility to use Dial-A-Ride services.
How Do I Become ADA Certified?
If you would like to become certified under the ADA, you can request an application from the Valley Metro at 602.495.5777.
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